Refund Policy
At ChargeCrafted, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are here to help.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must provide a receipt or proof of purchase.
Refund Process
If you are eligible for a refund, please follow these steps:
- Contact our customer service team at [email protected] to initiate the return process.
- Ship the item back to us using the address below:
- ChargeCrafted Returns
123 Electric Avenue
Los Angeles, CA 90001, USA - Once we receive your item, we will inspect it and notify you of the status of your refund.
Refund Timeframe
After your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Exemptions
Some items are exempt from being refunded, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Contact Us
If you have any questions regarding our refund policy, please feel free to reach out to us:
- Email: [email protected]
Thank you for choosing ChargeCrafted, where we strive to provide the best electric vehicle accessories and services!